Responsible Gaming

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Our approach to responsible gaming

Gambling involves risk, and outcomes are determined by chance. No strategy, system or pattern can guarantee a win. Previous results do not influence future results, and a losing session does not make a win more likely. It is important to treat every wager as entertainment and only use money that you can afford to lose.

Greenspin Casino encourages players in Australia to make informed choices and remain aware of their gambling behaviour. Responsible gaming is different for everyone. A level of play that feels comfortable for one person may not be suitable for another, so you should consider your own financial position, time commitments, health and personal circumstances before gambling.

You should never gamble with money set aside for essentials such as rent, mortgage payments, household bills, food, education or medical expenses. Gambling should not affect your ability to meet everyday commitments. It should also not interfere with work, study, relationships, sleep or other activities that are important to your wellbeing.

Important principles

• Only gamble if you meet the minimum legal age and are permitted to use online gambling services in your location.
• Set a budget before you start and do not exceed it.
• Decide how much time you are comfortable spending before each session.
• Accept that losses are part of gambling and do not chase them.
• Never borrow money or sell possessions to fund gambling.
• Do not gamble when you are distressed, tired, angry, under the influence of alcohol or affected by medication.
• Keep gambling separate from your financial obligations and savings goals.
• Take regular breaks and review your gambling habits from time to time.

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Managing your gambling

Planning ahead can help you stay in control. Before opening a game or placing a wager, decide how much money and time you are willing to spend. Consider writing these limits down so they are clear before you begin. Once you reach a limit, stop playing rather than increasing it during the session.

Gambling can feel more intense when you are focused on recovering a loss or continuing after a win. Try not to make decisions in the moment based on emotion. A win does not mean that you should continue, and a loss does not mean that you need to keep playing. Walking away is always an available choice.

Practical ways to stay in control

1. Create a personal gambling budget using disposable income only. Do not include money needed for regular expenses or emergencies.
2. Choose a session length before you start. Use a timer or another reminder if you find it difficult to notice how much time has passed.
3. Avoid increasing bets to try to recover money that has already been lost.
4. Keep records of deposits, wagers and withdrawals so you have a realistic view of your activity.
5. Avoid gambling across several websites or devices simply to continue playing after reaching a personal limit.
6. Consider asking a trusted person to help you review your budget and support your decisions.
7. Take a break from gambling if you notice that your decisions are becoming emotional or difficult to control.

You can also use available account controls to help manage your activity. Depending on the services and features available to you, these may include deposit limits, wagering limits, session reminders, activity statements, temporary time-outs or account closure. Limits may take effect according to the applicable process and conditions, so review the information shown when selecting a control.

A limit is most effective when it is set before you feel pressure to continue. If you want to reduce your gambling, avoid setting a higher limit during a session. Where a cooling-off period or similar restriction applies, wait until the relevant period has ended rather than looking for another way to gamble.

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Recognising signs of harm

Problem gambling can develop gradually, and some people may not recognise the change immediately. Concern is not limited to the amount of money spent. Gambling may also become harmful when it takes up increasing amounts of time, causes stress or affects relationships and responsibilities.

Consider taking a break and seeking support if any of the following statements apply to you:

• You think about gambling frequently or feel restless when you try to stop.
• You gamble for longer than planned or spend more than you intended.
• You return to gambling to win back losses or change your financial situation.
• You hide your gambling, deposits, losses or account activity from family or friends.
• You borrow money, use credit or miss payments because of gambling.
• You feel anxious, guilty, angry or low after gambling.
• Gambling affects your work, study, sleep, health or personal relationships.
• You cancel plans or avoid responsibilities so you can gamble.
• You have tried to reduce or stop gambling but have found it difficult.
• Other people have expressed concern about your gambling.

You do not need to wait for a serious problem before asking for help. Speaking with someone early can make it easier to understand your options and put practical controls in place. Support is available for people who gamble as well as for family members, friends and other people affected by gambling.

If you feel overwhelmed

If gambling is causing severe distress, financial pressure or thoughts of self-harm, stop gambling and seek urgent assistance through appropriate emergency or crisis services in your location. Gambling support services, health professionals and trusted people in your life can help you take the next step. If you believe someone is in immediate danger, contact the relevant emergency service.

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Taking a break and finding support

You can choose to stop gambling for a period of time or close your account if you no longer want to use the service. If you are concerned that you may return before you are ready, ask about the available self-exclusion or account restriction options. These options are intended to create distance from gambling and should be used as part of a broader plan to protect your wellbeing.

Self-exclusion and time-out arrangements may apply for a selected period and may have conditions about access, account activity and reactivation. Read the information provided before confirming your request. If you need help understanding an available control, contact the relevant customer support channel through the website. Do not provide sensitive information through an unverified channel.

Australian players can seek confidential gambling support through recognised services in their state or territory. These services can offer information, counselling, financial guidance and support for affected family members. You may also speak with your doctor, psychologist, financial counsellor or another qualified professional.

Protecting young and vulnerable people

Online gambling is not suitable for children or people below the minimum legal age. Keep your account details, passwords and devices secure, and do not allow another person to use your account. Parents and carers may wish to use device, browser and network controls to help restrict access to gambling services. If you believe an account has been accessed by someone else, stop using it and contact the website through its available support process.

Responsible gaming is an ongoing choice. Review your behaviour regularly, use the tools available to you and take action as soon as gambling stops feeling enjoyable or manageable. Choosing to pause, reduce or stop is a positive decision, and support is available if you need help making that decision.